The 25-Year Warranty
Most deck builders offer one to five years. We back our work for twenty-five.
25 Years of Coverage
Most contractors offer 1–5 years. Upgryd-built decks are covered for 25.
Labor Included
Manufacturer warranties replace the boards. Ours covers the work to put them back.
The Whole Structure
Framing, beams, posts, footings, hardware, stairs, and railings. Not just the surface.
Resurfaces Too
We bring every resurfaced substructure up to spec before the new surface goes down. The completed deck carries the same 25-year coverage as a new build.
Helical Pile Footings
We warranty the footings against installation-caused settlement. No other deck builder does this.
Deckorators Transfer Supplement
Deckorators' manufacturer warranty doesn't transfer when you sell. Ours does — on Deckorators products we installed.
Upgryd vs. the industry
Workmanship coverage
Structural coverage
Labor on warranty repairs
Footing settlement coverage
Resurface warranty
Transferable
Deckorators transfer supplement
Industry Average
Workmanship coverage
1-5 years
Structural coverage
rare
Labor on warranty repairs
not included
Footing settlement coverage
not included
Resurface warranty
none
Transferable
rarely
Deckorators transfer supplement
none
Upgryd
Workmanship coverage
25 years
Structural coverage
25 years
Labor on warranty repairs
included
Footing settlement coverage
included
Resurface warranty
same as new build
Transferable
once, within 5 years
Deckorators transfer supplement
included
DOWNLOAD THE FULL WARRANTY
At Upgryd, we take pride in the quality and craftsmanship of our products and services. To provide you with peace of mind, we offer comprehensive warranties that reflect our commitment to excellence and long-term customer satisfaction.
Submit A Warranty Claim with Ease
Experiencing an issue? Let us help. Fill out the form below to start your warranty claim process, and our team will handle the rest to ensure your satisfaction.
Step 1: Gather Necessary Information
Prepare the following details:
Date of Installation
Description of the Issue
Full Name and Contact Information
Take at least 3 clear photos of the issue (close-up, panoramic, and an image of the area affected).
Step 2: Complete the Claim Form
Fill out the online claim form on the left.
Attach the photos and include all necessary details in the “Describe the Issue” field.
Step 3: Submit Your Claim
Double-check your information for accuracy.
We’ll notify you via email about the next steps, including the resolution timeline.
Step 4: Review and Response
Our team will review your claim within 5-10 business days.
We’ll notify you via email about the next steps, including the resolution timeline.
Step 5: Claim Resolution
If approved, we’ll schedule your repair.
Once completed, your claim will be finalized, and we’ll confirm closure.
Quick Tip:
For faster processing, ensure your photos are clear, and all required information is accurate.